AMA
Playbook

Communication

In business, superior communication skills can make or break you. For the up and comer who needs information fast, check out AMA’s collection of sample conversations, phrases, worksheets, and advice including how to broach difficult topics, ensure conflict remains constructive, and get customers for life.

how to say no

How to Say No: The Key to Time Management

By | Posted May 30, 2013

In order to get things done, you often have to say no to things you don’t have time for. Many people have trouble learning how to say no. Sometimes we see our task as ‘‘telling them no in such a way that they aren’t upset and they still like me.’’ But this is an almost impossible task because, if you are trying to manage another person’s reaction, you may end up losing sight of what’s important to you.

get things done

5 Steps to Get Things Done Now!

By | Posted May 29, 2013 | 2 Comments

Does your “to do” list overwhelm you because you need to get things done urgently? In those moments your stress feels like it’s rising inside of you. But you can stop yourself from getting on the survival cycle with these five steps…

big data

3 Views of Holistic Performance Measurement Using Big Data

By | Posted May 23, 2013

Big data now allows you to go beyond traditional key performance indicators (kpi) that focus only on financial performance. While financial measures will always be the ultimate measures of success, using them to manage on a daily basis focuses an organization on the past. This creates a lagging mindset. How do you focus on now to create financial success in the future?

cope with stress

Cope With Stress Productively

By | Posted May 22, 2013 | 2 Comments

How can you cope with stress productively? Here’s a five-step process from Dr. Nicole Lipkin to help you transform how you deal with stress.

difficult people

Break Through to “Difficult People”

By | Posted May 9, 2013 | 4 Comments

Dealing with people can be hard if they are angry, difficult, or upset. How do you reach someone when they are no longer listening? Here are 5 ways to break through to difficult people…

customer service experience

Anticipate Your Customer’s Next Move

By | Posted May 7, 2013 | 1 Comment

What makes for the best customer service experience? How can you provide proactive customer service? Actively hone your employee’s ability to recognize and respond to customer needs…

networking with authenticity

Authenticity: 4 Steps to Unlocking the Power of Networking

By | Posted Apr 25, 2013

Networking can be stressful, unless you realize that being authentic is the key to creating a network that will boost your career. How can you incorporate authenticity into the way you network? Here are four tips on networking with authenticity:

big data

Customer Metrics: Don’t Fail to Ask These 3 Questions

By | Posted Apr 24, 2013 | 3 Comments

What are the key performance indicators (kpi) you miss using only traditional metrics? While you probably have massive amounts of traditional enterprise data, you won’t get the complete picture without looking at new customer metrics. Social media and mobile technology create massive amounts of new and valuable “big” data. The challenge for leaders: mining this data to get the most meaningful information.

presenting an idea to the team

3 Signs You Need to Show More Support When Presenting Ideas

By | Posted Apr 23, 2013 | 1 Comment

When presenting an idea to the team you shouldn’t voice an opinion until your team has had a chance to express their point of view. Otherwise you can limit conversation and valuable feedback from team members. A big exception to that is when you are unrolling a strategic initiative. How do you know whether you should speak up? Here are three tips for determining whether to frame a new idea when introducing it to the team…

networking tips for women

6 Networking Tips for Women

By | Posted Apr 17, 2013

Networking is critical for anyone’s success. But according to Kathryn Mayer, a leading professional coach, networking can be difficult for women because they tend to focus on building a small, but tight-knit network and not on strategically building business networks. To counter that trend, here are 6 networking tips for women.

networking at the water cooler

10 Ways to Build a Network at Your New Job

By | Posted Apr 16, 2013 | 1 Comment

Got a new job? Get networking right away! It may take you as many as six months to feel that you are in control of your job. When your orientation takes that long, your organization loses the ability to tap into your creativity, knowledge, new perspectives, expertise, industry contacts, and fresh ideas. Networking can help with all of that.

How Will You Keep Your Innovative Edge?

By | Posted Apr 10, 2013 | 2 Comments

The market is always searching for the next innovative idea to transform how business is done. Are you keeping your team on top of their game? How do you keep yourself innovative? AMA asked innovation gurus Lina Echeverría and Geoff Vuelta.

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