AMA
Playbook

Management

New managers need to make the transition to management quickly. For busy managers who need information fast, check out AMA’s collection of sample forms, templates, worksheets, and advice including how to define your new role, create a productive environment, and uncover how best to communicate within your organization.

Managers as coaches

How (and Why) Managers Serve as Coaches in the Workplace

By | Posted Jan 2, 2018

In the last few years, the idea of coaching has become a popular way to think about how to manage. […]

Project management

The Importance of Communication and Engagement in Project Management

By | Posted Dec 29, 2017

What are the key predictors of success in project management? The skillful planning of a project’s scope of work, resources […]

Workplace sexual harassment

To Eliminate Sexual Harassment, Focus on Culture, Not Compliance

By | Posted Dec 27, 2017 | 2 Comments

Every day, we learn of more victims of sexual harassment. Many people have been surprised by this escalation. After dealing […]

Business communication

Framing Your Messages for Improved Business Communication

By | Posted Dec 21, 2017

A frame is a lens through which people interpret the information they receive. As it relates to improving business communication, […]

Stress in the management role

How to Manage the Stress That Accompanies a Managerial Role

By | Posted Dec 20, 2017 | 1 Comment

Managers are like avocados: Someone is always squeezing them to see how ripe they might be. On one side, employees […]

Performance-driven culture

Cultivating the Elements of a Performance-Driven Culture

By | Posted Dec 13, 2017

Results! We all strive for them, yet we often fall short of our own and others’ expectations when striving to […]

Government agency

Creating a Lean Government Agency with the “5S” Organization Principles

By | Posted Dec 11, 2017

Federal agencies are working to create lean government operations under M-17-22, issued by the Office of Management and Budget in […]

Project management

Project Management Tips: The Persuasive Project Manager

By | Posted Dec 7, 2017

Project management on any level can be a challenge. That’s why entry-level project managers who need to craft thoughtful and […]

Inclusive cultures

Observations on Inclusive Cultures: Inclusion Starts with “I”

By | Posted Dec 6, 2017

When shown research that identifies the importance of the role leaders play in advancing diversity and inclusion (D&I), senior executives […]

Conflict management

6 Principles to Guide Your Approach to Conflict Management

By | Posted Dec 5, 2017

Conflict in the workplace occurs when people have different perspectives, needs, demands, and goals. To deal with these differences, managers […]

Rethinking HR

Rethinking HR: From Chief Compliance Officer to Chief Culture Coach

By | Posted Dec 1, 2017 | 2 Comments

Several years ago, I interviewed a senior executive for a magazine article on how executives perceive the human resources function, […]

Employee retention

Improving Employee Retention Through Cultural Competency

By | Posted Nov 30, 2017

As companies focus their attention on employee retention, their strategies often include the creation of a “retention environment.” This environment […]

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