AMA
Playbook

Management

New managers need to make the transition to management quickly. For busy managers who need information fast, check out AMA’s collection of sample forms, templates, worksheets, and advice including how to define your new role, create a productive environment, and uncover how best to communicate within your organization.

Performance evaluations

Getting More Value From Performance Evaluations

By | Posted Mar 3, 2017

Like many aspects of business today, performance evaluations seem ripe for the use of data. Human capital is a company’s […]

Micromanager

Transition To Leadership: 8 Steps To Check The Micromanager In You

By | Posted Feb 27, 2017

As new managers step into their leadership role, they should take care to avoid the micromanager trap. An obsession with […]

Developing GRIT

Developing GRIT: How To Build Your Optimism And Drive Toward Success

By | Posted Feb 13, 2017 | 1 Comment

Why is it that some people are more prone to success than others? Research featured in articles published in Forbes […]

Performance evaluations

Build Your Performance Evaluations Like The Layers Of A Cake

By | Posted Feb 10, 2017

Performance evaluations. Who doesn’t remember moments when these didn’t go so well? Many people view them as a waste of […]

Goal setting for managers

3 Keys To Setting SMART And Achievable Goals As A New Manager

By | Posted Feb 8, 2017 | 1 Comment

Goal setting is one of the fundamental skills that managers need to be successful, in part because goals are one […]

Mindful leader

Cultivating The Attitude Of A Mindful Leader

By | Posted Feb 3, 2017

Have you ever noticed how the attitude a person conveys at work affects the attitudes of those around him? And, […]

Personal effectiveness at work

Personal Effectiveness: Small Changes Can Deliver Big Results

By | Posted Feb 1, 2017

Mastering personal effectiveness and productivity is a fundamental part of every employee’s success, no matter where he or she is […]

Empathy and customer service

The Most Important Customer Service Skill You’ll Ever Need

By | Posted Jan 30, 2017

As technology alters the customer experience—through messaging apps, chatbots, and more—what place does empathy have in improving customer service? People who […]

The performance appraisal process

7 Mistakes To Avoid In The Performance Appraisal Process

By | Posted Jan 26, 2017

For decades, employers have used an annual performance appraisal process as a tool for grading, ranking, and measuring employee performance. […]

Connectivity and workplace overload

Connectivity Takes Its Toll In The Workplace

By | Posted Jan 24, 2017

The rise of mobile and cloud services has a dark side, and it’s not what you think. With 24/7 connectivity, […]

Employee morale and productivity

5 Tips For Improving Workplace Morale And Productivity In The New Year

By | Posted Jan 23, 2017

In an increasingly competitive world, managers and HR professionals must be attuned to employee morale and productivity. Your company’s success […]

Single-Tasking

The Power Of Single-Tasking

By | Posted Jan 19, 2017

What’s the best way to get things done? Try single-tasking instead of multitasking. Watch as entrepreneur Tim Ferriss, the author […]

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