AMA
Playbook

Management

New managers need to make the transition to management quickly. For busy managers who need information fast, check out AMA’s collection of sample forms, templates, worksheets, and advice including how to define your new role, create a productive environment, and uncover how best to communicate within your organization.

need stress relief

8 Signs You Need Serious Stress Relief

By | Posted Jun 20, 2013 | 13 Comments

Everyone feels they need a little stress relief now and then. But sometimes the signs of stress are more serious and can ultimately lead to a cycle of self-sabatoge where your workload grows too heavy to bear, you get mired in the little stuff, and lose sight of the big stuff.

what are assumptions

AMA Answers: Are All Assumptions Bad?

By | Posted Jun 5, 2013

The first rule of critical thinking is to question your assumptions. But what are assumptions and are they all bad? Faculty member Haywood Spangler sheds light on these questions.

lifetime value of a customer

How Do You Value Your Customer?

By | Posted Jun 3, 2013 | 1 Comment

Is there one ultimate measure of performance? The lifetime value of a customer trumps all other measures. For almost every business, using almost any business model, Customer Lifetime Value (clv) provides more insight than any other single measure.

get things done

5 Steps to Get Things Done Now!

By | Posted May 29, 2013 | 2 Comments

Does your “to do” list overwhelm you because you need to get things done urgently? In those moments your stress feels like it’s rising inside of you. But you can stop yourself from getting on the survival cycle with these five steps…

Memorial Day

Memorial Day Is Not a Sale

By | Posted May 27, 2013

Despite what all the ads tell you, Memorial Day is not a sale. It’s a day of remembrance. It’s a day to honor the men and women who have died while serving in the United States Armed Forces. Traditionally Memorial day is celebrated by visiting cemetaries and decorating using patriotic colors. But there’s something businesses can do to honor those who have died in service: Help take care of those who survived.

big data

3 Views of Holistic Performance Measurement Using Big Data

By | Posted May 23, 2013

Big data now allows you to go beyond traditional key performance indicators (kpi) that focus only on financial performance. While financial measures will always be the ultimate measures of success, using them to manage on a daily basis focuses an organization on the past. This creates a lagging mindset. How do you focus on now to create financial success in the future?

cope with stress

Cope With Stress Productively

By | Posted May 22, 2013 | 2 Comments

How can you cope with stress productively? Here’s a five-step process from Dr. Nicole Lipkin to help you transform how you deal with stress.

To Be Flexible, Provide Structure

By | Posted May 15, 2013

Workplace flexibility is often cited as a tool to improve employee engagement, especially with the younger generation. But flexibility is not just whether someone works from home or flexible hours. It’s a management style that can help you develop employees. As a manager you must provide conditions where people can support themselves with structure, training, and resources wherever they are working.

teamwork

5 Tactics for Teamwork During Uncertainty

By | Posted May 1, 2013 | 1 Comment

Think you know how to get your team to work together? Imagine navigating a tiny boat through a sudden, violent storm at sea—with winds roaring at nearly 100 mph and waves soaring to 80 feet—to not only survive, but triumph over formidable competitors in one of the world’s toughest ocean races.

making decisions

7 Steps to Making Decisions Intelligently

By | Posted Apr 30, 2013 | 1 Comment

Making decisions is a difficult task for many business leaders, especially if the decision will have significant impact. Having an intelligent decision-making process is critical for even seasoned, top-level leaders. “Possessing the ability to make wise decisions quickly in the context of the organization’s culture is a crucial skill,” says John Mattone, a recognized expert leadership.

big data

Customer Metrics: Don’t Fail to Ask These 3 Questions

By | Posted Apr 24, 2013 | 3 Comments

What are the key performance indicators (kpi) you miss using only traditional metrics? While you probably have massive amounts of traditional enterprise data, you won’t get the complete picture without looking at new customer metrics. Social media and mobile technology create massive amounts of new and valuable “big” data. The challenge for leaders: mining this data to get the most meaningful information.

Talent Management 101: What Do You Look for in a High-Potential Candidate?

By | Posted Apr 18, 2013

The first step in talent management and leadership development is to determine who are the high-potentials. AMA asked leadership development experts, what do you look for in a high-potential candidate?

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