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Playbook

Performance Management

The value of regular feedback

Drive Results With Regular Feedback

By | Posted Jan 13, 2017

What’s the value of regular feedback? It allows managers and employees to build a rapport based on mentorship and mutual […]

Coaching mistakes in the workplace

Eliminate 4 Mistakes From Your Coaching Manual

By | Posted Jan 6, 2017

The use of coaching strategies at work can boost individual and organizational effectiveness. But when coaching is not done well, it may […]

uncivil workplace behavior

To Cure Uncivil Workplace Behavior, Try A Feedback Loop

By | Posted Dec 28, 2016

Don’t underestimate feedback. As Marshall Goldsmith said, “People will do something—including changing their behavior—only if it can be demonstrated that doing so is in their own best interests as defined by their own values.”

retaining top talent

Retaining Top Talent: 5 Things Employees Value More Than Money

By | Posted Nov 18, 2016

Even if you have plenty of room in your budget to pay everyone on your team over and above market rates, money isn’t the only thing that keeps people happy and engaged at work.

career advice from Sheryl Sandberg

You’ll Want To Take This Career Advice From Sheryl Sandberg

By | Posted Nov 8, 2016

At a recent event, this question was posed to respected leader Sheryl Sandberg: “What’s the number one thing you look for in someone who can scale with a company?” Her answer may (or may not) surprise you.

talent rotation

Mix It Up: The Benefits Of Talent Rotation For Leadership Development

By | Posted Nov 7, 2016

As part of your leadership development toolbox, rotational assignments can go a long way in strengthening your frontline leadership muscle and succession planning strategies, says HR expert and author Paul Falcone.

goal setting

Goal Setting Is Still The Most Effective Way To Manage Performance

By | Posted Oct 21, 2016 | 1 Comment

The more things change, the more one thing has remained the same. Goal setting (based on mutually agreed-upon goals) is still one of the most effective tools in the manager’s toolbox for managing performance.

managing introverts

Managing Introverts: 5 Ways To Get It Right

By | Posted Oct 19, 2016 | 1 Comment

Chances are you have at least a couple of introverts on your team. The first step to managing introverts is understanding that their introversion is not a defect or fault—they merely derive their energy from a different source.

written warning

The Written Warning: What If An Employee Won’t Sign It?

By | Posted Oct 14, 2016

Corrective action, in its purest form, is meant to be an alert that performance isn’t meeting company expectations, so the individual can turn things around and get back on track. But what if an employee refuses to sign a written warning?

leading change

Leading Change: How To Keep People Motivated When Chaos Reigns

By | Posted Sep 21, 2016

During periods of upheaval and change, your staff will inevitably wonder what’s in it for them, and if it’s even worth it to stick around. It doesn’t cost anything to make people feel appreciated.

toxic employee

8 Signs Of A Toxic Employee Who Should Be Fired

By | Posted Aug 10, 2016

Bad employees are easy to pick out of a crowd—their terrible work habits have likely already appeared on a performance appraisal. But what about the ones who fly under the radar because their worst characteristics aren’t performance related?

exceptional employee

8 Ways To Spot An Exceptional Employee

By | Posted Jul 28, 2016

Performance reviews aren’t necessarily the best way to gauge your talent’s value to the organization. Here’s how to spot who your most valuable players are, and what makes them stand out from the pack.

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