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Posts by Jay Heinrichs
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Jay Heinrichs is a persuasion and content consultant, and the head of ArgueLab, a persuasion website. He is the author of the bestselling book Thank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach You About the Art of Persuasion.

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Taking Anger Out of Confrontations

The Secret to Taking Anger Out of Confrontations

By | Posted Mar 9, 2015

A simple disagreement can easily lead into a full blown shouting match. This can jeopardize interpersonal relations in the workplace and productivity. Jay Heinrichs explains why it’s important to consider the purpose of the discussion before losing control of your emotions.

apologies are overrated

Apologies Are Overrated. Do This Instead.

By | Posted Feb 24, 2015

When you make a mistake at work, how do you respond? Everyone messes up at some point, and in certain situations you can face severe criticism for it. Apologies are useful, but often end up with no corrective action, resulting in the same mistakes being made in the future. See how Jay Heinrichs approaches mistakes, and how it can help your company in the future.