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Communication Tops List of Skills Training for Individual Contributors

September 9, 2014

communication skills number one skill to learn

Communication tops the list of skills training provided to individual contributors. This according to a survey of executives and managers from more than 700 organizations conducted by AMA Enterprise, a division of American Management Association. AMA Enterprise provides organizations with assessment, measurement, and tailored training solutions.

The survey probed development programs for individual contributors, workers who may have no direct reports or formal leadership position but whose expertise is important for an enterprise’s success. Among organizations that offer development to individual contributors, two-thirds provide communication training, more than any other content type. Next are skills or competencies specific to an individual’s role, such as information technology.

“This is not the first survey to show how important communication skills are for today’s workforce,” said Edward T. Reilly, President and CEO of American Management Association and AMA Enterprise. “Being able to write and speak as well as understand others are so central to the functioning of the organization that they can’t be taken for granted, even for individual contributors who don’t operate as part of a team.”

Developing interpersonal and communication skills ensures mutual clarity and understanding when dealing with others, advised Reilly. “Such training and development will help to maximize all business interactions and aid the achievement of critical goals.”

The survey was conducted November 16, 2013 to January 22, 2014 and respondents consisted of 721 senior-level business, human resources, management professionals, and employee contacts drawn from the AMA database of contacts.

With more than 90 years’ experience and headquartered in New York, American Management Association is a global leader of comprehensive talent development. AMA Enterprise, a specialized division of AMA dedicated to building corporate and government training solutions, transforms enterprise-wide talent to fuel a culture of innovation, high performance, and optimal business results.

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About The Author

American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.

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    […] of the change build trust in leaders and organizations. Strive for simply worded, honest, and clear communication. This is essential to explaining complex strategies to employees and keeping the organization […]

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