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responsive customer service

7 Ways to Provide More Responsive Customer Service

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Customers expect responsive customer service. A 2012 Oracle study found that customers expect responses to Facebook and Twitter inquiries within […]


Do Generational Differences Cross Boundaries?

Generations are often defined culturally, but are there generational difference that cross cultural boundaries? Has the globalization of media created […]

customer service

Establishing Better Customer Service: Energy Flows Where Attention Goes

Have you ever wondered why you almost always receive the sandwich you ordered at the deli near your office and, […]

trends in branding

The 6 Hottest Trends in Branding

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Branding has evolved quite a bit in the past decade or two. Today, successful brands need to understand and align […]

social media metrics

Social Media Metrics: The New Focal Group

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The number of citizens that are active on a social network continues to grow rapidly as they are measured by […]

agile project management

Agile Project Management Trumps Traditional Methods

Many project managers resist using agile project management techniques because they feel that agile teams cannot guarantee what will be […]

contest for worst email ever

Contest: The Worst Email Ever

Think you’ve received the worst email ever written? Find out! We’re on a quest to find the absolute worst email […]

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