What makes for the best customer service experience? How can you provide proactive customer service? Actively hone your employee’s ability to recognize and respond to customer needs…
Think you know how to get your team to work together? Imagine navigating a tiny boat through a sudden, violent storm at sea—with winds roaring at nearly 100 mph and waves soaring to 80 feet—to not only survive, but triumph over formidable competitors in one of the world’s toughest ocean races.
Making decisions is a difficult task for many business leaders, especially if the decision will have significant impact. Having an intelligent decision-making process is critical for even seasoned, top-level leaders. “Possessing the ability to make wise decisions quickly in the context of the organization’s culture is a crucial skill,” says John Mattone, a recognized expert leadership.
Networking can be stressful, unless you realize that being authentic is the key to creating a network that will boost your career. How can you incorporate authenticity into the way you network? Here are four tips on networking with authenticity:
What are the key performance indicators (kpi) you miss using only traditional metrics? While you probably have massive amounts of traditional enterprise data, you won’t get the complete picture without looking at new customer metrics. Social media and mobile technology create massive amounts of new and valuable “big” data. The challenge for leaders: mining this data to get the most meaningful information.
When presenting an idea to the team you shouldn’t voice an opinion until your team has had a chance to express their point of view. Otherwise you can limit conversation and valuable feedback from team members. A big exception to that is when you are unrolling a strategic initiative. How do you know whether you should speak up? Here are three tips for determining whether to frame a new idea when introducing it to the team…
Where do you go to find venture capital? While you can find individual angel investors through referral from an accountant or attorney, angels increasingly participate in a variety of networks.