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how to get referrals

Where Do Referrals Really Come From?

Savvy self-employed professionals know that referrals are the best way to land new clients. But getting those referrals can sometimes […]

angry customers

8 Steps To Deal With Angry Customers

If angry customers are on the phone (or worse, standing at the cash register) complaining loudly about a product or […]

project success by learning from experience

Planning for Project Success: Learning from Experience

Success: Part strategy, part people, part methodology, and some luck thrown in for good measure. Considering we have no control […]

customer 3.0

Is Customer 2.0 Really That Busy?

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Back in 2013, the New York Times ran an article called The Busy Trap suggested that some people use busyness […]

marketing your personal brand

Marketing Your Personal Brand

Now that we’ve positioned our brand, it’s time to take it to the marketplace.  It’s time to live it, both […]

turn average performers into stars

How to Convert Mediocre Performers Into Stars

Most people believe that there is an 80-20 rule for performance within an organization. The 80-20 rule states that 20 […]

inspire star employee performance

4 Steps to Inspiring Star Performance

In every organization, there are a select few who outperform all others. Top performers, stars, rainmakers: Whatever you call them, […]

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