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Organizations Must Close The Engagement Gap In The Face Of Change

Organizations Must Close The Engagement Gap In The Face Of Change

From the C-suite to frontline managers, the only constant in today’s organizations is the exponential rate of change. Innovation is disrupting vast swathes of industries […]

Every Great Corporate Culture Embraces A Great Contradiction

Every Great Corporate Culture Embraces A Great Contradiction

Most firms operate with either a hard or soft edge.1 Those with a hard edge emphasize clear performance targets, disciplined practices, and absolute accountability for […]

Develop A Strong Change Orientation — And Avoid The Corporate “Tar Pits”

Develop A Strong Change Orientation — And Avoid The Corporate “Tar Pits”

For tens of thousands of years, oil seepage from the earth created craters of pitch in urban Los Angeles known as the La Brea Tar […]

LATEST POSTS

Managing stress at work

Minimizing Your Team’s Stress

Managers need to address factors that may have a negative effect on the work team. Stress in the workplace is one such factor. Given the pressures of the workplace today, you have […]




Body language mistakes

Is Your Body Language Delivering The Wrong Message?

The next time you find yourself slouching in the office, remember to correct your body language. Slouching is one of three body language mistakes that people view as unprofessional. […]




unexpected employee turnover

4 Ways To Avoid Unexpected Employee Turnover

The typical person changes jobs over 11 times in their career. With average tenures in the low single digits, turnover has become part of life. But you have the choice to be proactive. Keep surprises to a minimum, and you won’t be blindsided by unexpected employee turnover.




Keeping customer service promises

Are You Keeping Your Customer Service Promises?

Have you ever made this customer service mistake: You promise a customer to handle a problem quickly, such as a delivery delay, then end up […]



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