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9 Things You Should Never Do When Trying to Make a Sale: AMA Research

9 Things You Should Never Do When Trying to Make a Sale: AMA Research

Are you turning your potential customers off when trying to make a sale?

Use Emotional Intelligence to Control Stress

Use Emotional Intelligence to Control Stress

Can you reduce your stress levels at work? According to expert psychologist Daniel Goleman, the answer is yes.

Are Stay Interviews Here to Stay?

Are Stay Interviews Here to Stay?

Are your top performers happy in their role at your company, or do they already have one foot out the door?

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grading the business

Five Ways to Grade the Business You Want to Buy

Have you done all your research when it comes to evaluating your next business purchase? Doing so could be the difference between making a great move and a disastrous one. Andrew Cagnetta offers his advice and five ways you can grade a business you want to buy, before it’s too late.




customer journey map

The REAL Power of a Customer Journey Map

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Are your customer’s needs being addressed by your company’s leadership? Jeanne Bliss, co-founder of the Customer Experience Professionals Association explains the benefits of using a customer journey map effectively.




frontline managers

Frontline Managers: The Critical Link Between Good and Great Companies

Who is the linchpin to success in your organization? Chances are, they are being undervalued and underappreciated. Renee Robertson explains why you should invest more time and money in developing your frontline managers, and how that could help your business grow.




stop promoting superstars

Why You Should Stop Promoting Superstars

Who should you be promoting to the top of your organization? It would seem to make sense to promote those that perform the best, right? Jackie Barretta thinks this might not be the best move. See why she thinks you should rethink your promotional strategy and focus on those who excel in other areas.



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