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How “Shape Shifter” Employees Disrupt the Workplace

How “Shape Shifter” Employees Disrupt the Workplace

“Claire” seemed to be the perfect new hire. When corporate management visited your branch office during Claire’s first workweek, she surprised you and delighted the […]

Your Customer Promise Determines Your Leadership Approach

Your Customer Promise Determines Your Leadership Approach

A company’s leadership approach and organizational culture must be designed to deliver on its customer promise. Every kind of for-profit and nonprofit enterprise falls into […]

2 Mistakes to Avoid When Documenting Employee Discipline

2 Mistakes to Avoid When Documenting Employee Discipline

What are the two biggest mistakes that employers make when documenting employee discipline as part of a progressive disciplinary system? First, many employers give themselves […]

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Finance professionals AFP

AMA Survey: Finance Professionals Seek Leadership Skills and Online Training

What competencies are essential for success in financial services? AMA recently surveyed 275 people from the Association of Financial Professionals Conference, showcasing the skills that finance professionals need to build on, their preferred learning method, obstacles getting in the way of achieving their development goals, and their current certification status. Read the results here and elevate your finance team’s skill set.




dialog

How to Engage in Greater Dialogue and Less Shouting

Are you a bad listener? Employee relations and management experts Cornelia Gamlem and Barbara Mitchell give tips on how to engage in effective dialogue and resolve confrontation.




Communicating Graciousness in Challenging Times

Bring your communication style to new heights by learning to Incorporate graciousness. Public speaking and media coach Beth Noymer Levine gives advice on how leaders can motivate employees by delivering both good and bad news in a positive way.




Learning to Tap into Your Intuition

Are you aware of the benefits of using your intuition on a regular basis? Bob Caporale, a speaker on bridging strategy with creative thinking describes the various ways you can fully integrate your gut in decision making.



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